Privacy Policy

HydraSync LLC ("HydraSync," "we," "us," or "our") is a managed IT services and technology concierge provider based in South Florida. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when individuals and business representatives visit our website, contact us, communicate with us, or receive services from us.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website and website contact forms;
• Email, telephone, and text-message communications;
• Consultations, service inquiries, and client onboarding;
• Customer-support and technology-concierge interactions;
• Remote and onsite technology-support activities; and
• Other business interactions with HydraSync.

Managed services provided to clients may also be governed by a Master Services Agreement, Statement of Work, Data Processing Agreement, Business Associate Agreement, or another written agreement. When HydraSync processes information on behalf of a client, the applicable client agreement and the client's instructions govern that processing. This Privacy Policy does not replace or modify a signed client agreement.

2. Information We Collect

Depending on how you interact with HydraSync, we may collect the following categories of information.

Contact and Business Information

We may collect your name, business name, job title, email address, telephone number, mailing address, and other information you provide when contacting us or establishing a service relationship.

Inquiry and Support Information

We may collect information about your technology needs, service request, support issue, equipment, software, accounts, vendors, projects, appointments, and communications with HydraSync.

Communications Information

We may retain emails, text messages, support notes, call details, appointment information, and other communications necessary to respond to you and provide services.

When you consent to receive text messages, we may retain your mobile telephone number, the date and method of consent, opt-in or opt-out status, and related messaging records.

Technical and Device Information

Our website, hosting providers, security systems, and service platforms may automatically collect limited technical information such as your Internet Protocol address, browser type, device type, operating system, referring page, date and time of access, and website activity.

When providing authorized technology support, we may process device identifiers, operating-system information, software details, network information, system logs, configuration information, diagnostic information, and other technical data necessary to investigate or resolve an issue.

Client-System Information

When a client authorizes HydraSync to manage or support its technology environment, HydraSync may have access to information contained within client systems. This may include business records, user information, account information, system logs, files, or other data controlled by the client.

HydraSync processes this information only as reasonably necessary to perform authorized services, protect systems, comply with the applicable client agreement, or follow the client's instructions.

Billing and Transaction Information

If you purchase services, we may collect billing-contact information, invoice information, transaction records, and related accounting information. Payment information may be processed by third-party payment providers rather than stored directly by HydraSync.

Information From Other Sources

We may receive information from your employer, authorized coworkers, business partners, technology vendors, referral sources, service providers, or publicly available business sources.

3. How We Use Information

HydraSync may use personal information to:

• Respond to inquiries and communicate with prospective or existing clients;
• Provide tailored managed IT and technology-concierge services;
• Diagnose and resolve technology issues;
• Coordinate remote support, onsite visits, projects, and vendor services;
• Set up, maintain, secure, and support authorized systems and accounts;
• Manage client relationships, service records, billing, and administration;
• Send customer-care text messages when appropriate consent has been obtained;
• Confirm, document, and honor communication preferences;
• Maintain, secure, and improve our website, systems, and operations;
• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity;
• Protect the rights, safety, property, and systems of HydraSync, our clients, and others;
• Comply with contracts, legal obligations, court orders, and lawful government requests; and
• Establish, exercise, or defend legal claims.

HydraSync does not use customer-care SMS consent to enroll individuals in unrelated marketing campaigns.

4. Text Messaging and Mobile Information

HydraSync uses text messaging primarily for personal, one-to-one technology support and customer-care conversations. Messages may include troubleshooting questions, service coordination, appointment arrangements, status updates, device assistance, and follow-up concerning a client's technology needs.

Messaging frequency varies according to the client's needs. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance. Opting out of SMS does not terminate your underlying business or service relationship with HydraSync, and we may continue to communicate with you through other authorized channels.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Mobile information will not be sold or used for third-party marketing or promotional purposes. HydraSync may use telecommunications and technology service providers solely to transmit and manage messages on HydraSync's behalf. Such providers are not authorized to use mobile opt-in information for their own marketing purposes.

Text messaging is not an appropriate channel for passwords, one-time security codes, Social Security numbers, complete payment-card information, medical information, or other highly sensitive data. Please use a secure channel approved by HydraSync when sharing sensitive information.

5. How We Disclose Information

HydraSync may disclose personal information in the following limited circumstances.

Service Providers

We may use service providers that support website hosting, cloud services, communications, ticketing, cybersecurity, data storage, payment processing, accounting, legal services, and other business operations. These providers may process information only as needed to perform services for HydraSync and subject to appropriate restrictions.

Client-Authorized Vendors and Technology Partners

At a client's direction, we may communicate or share necessary information with software providers, internet or telecommunications providers, hardware vendors, cloud providers, consultants, or other technology partners to resolve an issue or complete authorized work.

Legal and Safety Requirements

We may disclose information when reasonably necessary to comply with applicable law, regulation, subpoena, court order, legal process, or lawful government request. We may also disclose information to investigate unlawful activity, enforce agreements, prevent fraud, respond to security threats, or protect the rights and safety of HydraSync, our clients, or others.

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.

With Authorization

We may disclose information for another purpose when the individual or applicable client authorizes or directs us to do so.

6. Sale of Personal Information

HydraSync does not sell personal information for monetary compensation.

HydraSync does not sell mobile telephone numbers, SMS opt-in information, or text-message consent, and does not share that information with third parties or affiliates for marketing or promotional purposes.

7. Cookies and Similar Technologies

Our website and service providers may use cookies, server logs, and similar technologies to operate the website, maintain security, remember preferences, understand basic website activity, and improve performance.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

HydraSync does not use website information for third-party behavioral advertising unless this Privacy Policy is updated to clearly disclose that practice.

8. Data Retention

HydraSync retains personal information for as long as reasonably necessary to:

• Provide services and maintain the client relationship;
• Complete the purpose for which the information was collected;
• Maintain business, accounting, support, and security records;
• Satisfy contractual and legal requirements;
• Resolve disputes; and
• Enforce agreements.

Retention periods may vary depending on the type of information, the applicable client agreement, operational requirements, and legal obligations.

When records are no longer required, HydraSync will take reasonable measures to delete, destroy, deidentify, or otherwise dispose of them securely.

9. Information Security

HydraSync uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, or destruction.

These safeguards may include access controls, authentication measures, endpoint protections, encryption where appropriate, security monitoring, secure disposal practices, employee or contractor restrictions, and vendor-management procedures.

No website, network, transmission method, or storage system can be guaranteed to be completely secure. Individuals and clients should use approved secure channels and follow HydraSync's security instructions when transmitting sensitive information.

10. Client Data and HydraSync's Service-Provider Role

When HydraSync processes personal information within a client's systems on the client's behalf, the client generally determines why the information is collected and how it is used. HydraSync processes that information to provide authorized services and in accordance with the applicable client agreement and client instructions.

Questions or requests concerning information controlled by a HydraSync client should ordinarily be directed to that client. Where appropriate, HydraSync will assist the client in responding to a valid request.

11. Your Choices and Requests

Subject to applicable law, contractual obligations, identity verification, and legitimate retention requirements, you may contact HydraSync to request that we:

• Provide information about personal information we maintain about you;
• Correct inaccurate contact information;
• Delete personal information that is no longer reasonably needed;
• Update your communication preferences; or
• Stop sending text messages or other optional communications.

To opt out of SMS, reply STOP to a HydraSync text message. For other requests, email support@hydrasync.com.

We may need to verify your identity and authority before acting on a request. Certain information may need to be retained for legal, contractual, billing, fraud-prevention, security, or recordkeeping purposes.

12. Children's Privacy

HydraSync's website and services are intended for businesses and adults. They are not directed to children under 13, and HydraSync does not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has provided personal information to HydraSync, contact us so that we can review and address the matter.

13. Third-Party Websites and Services

Our website or communications may refer or link to third-party websites, software, products, or services. HydraSync does not control the privacy, security, or content practices of third parties. You should review the applicable third party's privacy notice before providing information to it.

14. Changes to This Privacy Policy

HydraSync may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations. The updated version will be posted on our website with a revised "Last Updated" date.

Material changes may also be communicated through another reasonable method when required by law.

15. Contact HydraSync

Questions, requests, or concerns about this Privacy Policy may be directed to: