Website Terms of Use & SMS Terms & Conditions

These Website Terms of Use and SMS Terms & Conditions ("Terms") govern your use of the HydraSync LLC website and participation in HydraSync's customer-care text-messaging program.

By using our website or opting to receive text messages from HydraSync, you agree to the applicable portions of these Terms.

1. About HydraSync

HydraSync LLC ("HydraSync," "we," "us," or "our") is a South Florida managed IT services and technology concierge provider. We offer tailored technology assistance, managed services, troubleshooting, project support, cloud and infrastructure services, vendor coordination, business continuity, disaster recovery, and related services.

2. Website Information

The information on our website is provided for general business and informational purposes. Website content does not constitute a binding proposal, service-level commitment, warranty, cybersecurity certification, legal opinion, compliance opinion, or guarantee of a particular result.

HydraSync may change, remove, or update website content at any time.

3. Separate Client Agreements

Managed IT services, projects, subscriptions, equipment, licensing, cybersecurity services, response times, service levels, fees, and other client-specific obligations are governed by the applicable written agreement between HydraSync and the client.

Such agreements may include a Master Services Agreement, Statement of Work, service order, proposal, Data Processing Agreement, Business Associate Agreement, or other written document.

If these Terms conflict with a signed client agreement concerning paid services, the signed client agreement controls with respect to those services.

Submitting a website form, sending an email, or exchanging text messages does not by itself create a managed-services agreement or require HydraSync to accept an engagement.

4. No Emergency or Guaranteed Support Through the Website

The website contact form and ordinary text messaging are not guaranteed emergency-support channels.

Existing clients experiencing an urgent technology or cybersecurity incident should use the support and escalation procedures identified in their applicable service agreement. Do not use the public website contact form or ordinary SMS for a life-safety emergency.

5. Acceptable Use

You agree not to:

• Use the website or HydraSync communications for unlawful, fraudulent, abusive, or harmful purposes;
• Attempt to gain unauthorized access to HydraSync systems or another person's systems;
• Introduce malware, malicious code, automated attacks, or disruptive traffic;
• Misrepresent your identity or authority;
• Interfere with the website's availability or security;
• Use the website to infringe another person's intellectual-property or privacy rights; or
• Send passwords, one-time security codes, Social Security numbers, full payment-card details, medical records, or other highly sensitive information through an unsecured website form or ordinary SMS.

HydraSync may restrict or block access when reasonably necessary to protect its website, systems, clients, or other users.

6. Intellectual Property

The website, HydraSync name, logos, text, graphics, design elements, and other content owned by HydraSync are protected by applicable intellectual-property laws.

You may view and use the website for legitimate personal or business evaluation of HydraSync's services. You may not copy, republish, modify, distribute, sell, license, scrape, or commercially exploit HydraSync content without prior written permission, except as permitted by law.

Third-party names, logos, products, and trademarks belong to their respective owners.

7. Third-Party Products and Links

HydraSync may refer to or link to third-party websites, software, hardware, cloud platforms, telecommunications providers, or other products and services. These references do not mean that HydraSync controls or guarantees the third party.

Third-party products and services may be governed by their own terms, privacy notices, warranties, licensing requirements, and availability.

8. HydraSync Customer-Care SMS Program

Program Description

HydraSync's SMS program is used for personal, conversational customer care and technology-concierge support.

Messages may include:

• Responses to technology questions;
• Troubleshooting conversations;
• Coordination of remote or onsite assistance;
• Appointment and availability discussions;
• Device, software, cloud, account, or network assistance;
• Brief service or project updates;
• Vendor or technician coordination; and
• Follow-up to confirm that an issue has been resolved.

Messages are generally written by an authorized HydraSync representative and are tailored to the recipient's needs. This customer-care SMS program is not used for bulk promotional or marketing broadcasts.

How You Opt In

You may opt in by:

• Initiating a text conversation with HydraSync;
• Giving verbal permission during a telephone or in-person conversation;
• Providing written permission by email, contract, onboarding document, or another written method; or
• Selecting a separate optional SMS-consent checkbox on a HydraSync form, if such a form is made available.

By opting in or initiating a text conversation, you consent to receive conversational and customer-care text messages from HydraSync concerning technology support and the applicable service relationship.

Consent to SMS is not a condition of purchasing services.

Messaging Frequency

Messaging frequency varies according to your needs and activity. You may receive no messages during some periods and several messages during an active support issue, project, appointment, or technology-related conversation.

Message and Data Rates

Message and data rates may apply according to your wireless plan and carrier.

Opting Out

You may opt out at any time by replying STOP to a HydraSync message.

After you opt out, HydraSync will send a confirmation and will not send further SMS messages unless you subsequently reply START or otherwise provide new consent.

Opting out of text messages does not cancel your services or prevent HydraSync from communicating through email, telephone, a support portal, or another authorized channel.

Help

Reply HELP for assistance.

You may also contact HydraSync at support@hydrasync.com.

Message Delivery

Wireless carriers and telecommunications networks control message transmission. Message delivery may be delayed, filtered, or unavailable due to network conditions, device settings, carrier policies, outages, or other factors outside HydraSync's control.

HydraSync and participating carriers are not responsible for delayed or undelivered messages to the extent permitted by law.

Mobile Privacy

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Mobile information will not be sold or used for third-party marketing or promotional purposes. Service providers may process messaging information solely as necessary to transmit and administer HydraSync's communications on HydraSync's behalf.

For more information, review HydraSync's Privacy Policy.

Sensitive Information

Ordinary text messages may not be encrypted end to end. Do not send passwords, one-time authentication codes, Social Security numbers, payment-card details, medical information, or other highly sensitive information by SMS.

An authorized HydraSync representative may direct you to an approved secure method when sensitive information is required to provide support.

Your Responsibility

You represent that you are the authorized subscriber or customary user of the mobile number provided to HydraSync. You agree to notify HydraSync if the number changes, is reassigned, or is no longer under your control.

9. Website and Communications Disclaimer

To the fullest extent permitted by law, the website and its general content are provided on an "as is" and "as available" basis.

HydraSync does not warrant that the public website will be uninterrupted, error-free, completely secure, or free from harmful components. This disclaimer does not alter any express obligation contained in a signed client agreement.

10. Limitation of Liability

To the fullest extent permitted by law, HydraSync will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of, or inability to use, the public website or voluntary SMS program.

Any liability associated with paid managed services is governed by the applicable signed client agreement rather than these general website Terms.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

11. Indemnification

You agree to be responsible for losses, claims, or expenses arising from your unlawful misuse of the website, violation of these Terms, infringement of another person's rights, or unauthorized attempt to access or interfere with systems.

This section does not alter any separate indemnification obligations contained in a signed client agreement.

12. Privacy

HydraSync's collection and use of personal information are described in the HydraSync Privacy Policy, which is incorporated into these Terms by reference.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Unless a signed client agreement provides otherwise, disputes concerning these Terms or use of the public website will be brought in the appropriate state or federal court located in Miami-Dade County, Florida, and the parties consent to that court's jurisdiction.

14. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

15. Changes to These Terms

HydraSync may update these Terms periodically. The revised Terms will be posted on the website with an updated "Last Updated" date.

Changes apply prospectively from the posted effective date unless applicable law requires otherwise.

16. Contact HydraSync

Questions regarding these Terms may be directed to: