(305) 428-2656 Contact us

HydraSync Support

Get help from HydraSync.

If a HydraSync technician has given you a 6-digit code, enter it below to start a secure remote session. Otherwise, call or email us to open a support request.

🔒 Secure remote session

Enter your support code

Your HydraSync technician will give you a 6-digit code. Type it below to connect.

The session opens in a new tab. Scam warning: only enter a code given to you by a HydraSync technician you contacted. We will never call you unexpectedly and ask you to enter a code. Unsure? Hang up and call us at (305) 428-2656.
1

Call us or start a support request so a technician can assist you.

2

Enter the 6-digit code they provide in the box above.

3

Approve the connection — a small applet runs so we can see your screen and help.

Request support

Use this form for non-emergency requests — we'll get back to you during business hours. Existing clients with an urgent outage or security incident should follow the escalation steps in their service agreement.

Call(305) 428-2656 Emailsupport@hydrasync.com
Do not include passwords, MFA/one-time codes, card numbers, Social Security numbers, medical information, or other secrets. A technician will give you a secure channel if any of that is needed.

Existing clients with an urgent incident: call (305) 428-2656 or use the escalation path in your service agreement — this form is not a guaranteed emergency channel.

Requests reviewedDuring business hours
Miami-basedRemote & on-site
Since 2013Serving South Florida